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Privacy Policy

Privacy Policy

This Privacy Policy explains how FocusFrame handles personal data when you use the website, make an inquiry, book a session, review proofs, or receive edited files. It applies to studio services for product photography and related communication and delivery steps.

Terms of ServiceContact
Policy guidance

This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
Contact Information

Contact Information

Email contact
help@islecandlelantern.click
Telephone contact
+91 81250 04930
Postal address
1A, Russell Street, Kolkata, IN, 700071
Privacy inquiries
help@islecandlelantern.click

Use the listed contact details for questions about this policy or the handling of personal data.

Contact Page
01

How We Use Information

We use personal data to respond to inquiries, assess product count and style requirements, prepare quotes and delivery plans, arrange appointments, review shot lists and sample setups, produce and edit images, deliver proof galleries and final files, manage payments, maintain records, improve the website, and meet legal or accounting obligations.

Processing is limited to the operational needs of the studio and the website.
02

Service Providers and Partners

We may share personal data with payment processors, hosting providers, communication tools, file delivery services, and other vendors that support booking, studio administration, storage, and delivery. These parties are expected to use the information only for the services they provide to us and to maintain appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their functions.
03

Legal Disclosures

We may disclose personal data to courts, regulators, law enforcement, or other public authorities when required by law, to respond to lawful requests, or to protect our rights, users, or operations.

Legal disclosures are limited to what is necessary in the circumstances.
Data category

Information We Collect

We may collect name, contact details, business or brand information, session preferences, product details, reference images, shot lists, delivery instructions, payment-related records, communication content, and technical data such as device and usage information. Where needed for studio work, we also process information provided in connection with product count, styling review, sample setup approval, proof gallery review, and file delivery.

The categories of information collected depend on the inquiry, booking, and delivery steps used.
Collection source

How We Collect Information

We receive information from contact forms, email, phone calls, consultation appointments, and messages exchanged during the project. We also obtain data from the private gallery and from basic website and device interactions that support site operation and security.

Most information is provided directly by the user during inquiry and booking.
Cookie type

Types of Cookies

We may use session cookies, persistent cookies, and similar technologies. Session cookies help the site function during a visit, persistent cookies remember basic preferences, and analytics or security cookies help us understand site use and protect the service.

Cookie use is limited to operational and measurement purposes.
User control

Cookie Controls

We use standard cookies and similar technologies for site operation, preference handling, and basic analytics or security functions. You can manage cookies through your browser controls, including blocking some or all cookies, but certain site features may not function properly if cookies are disabled.

Browser settings can usually be used to limit or remove cookies.
User Rights

Your Rights

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies.

Available rights may vary based on the nature of the request and applicable law.
Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify the requester and understand the request. If a request cannot be fully granted, we will explain the reason where required by law.

Requests are reviewed against identity, scope, and legal requirements before action is taken.
Data Retention

Data Retention

We keep personal data only for as long as needed for inquiry handling, project administration, delivery, recordkeeping, dispute handling, and legal compliance. When data is no longer required, we delete it or de-identify it according to our internal retention practices.

Retention depends on the purpose for which the information was collected.
Policy Updates

Policy Updates

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version will apply from the stated effective date.

We review this policy when our practices or legal obligations change.